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About Us

We are proud stewards of the water cycle

Halifax Water is a proud steward of the water cycle, providing clean water to customers, and safely conveying it back to the source.

For decades we have been focused on improving our operations so we can continue to manage our region’s water cycle in a financially and environmentally responsible manner. As a result of everyone’s hard work, we have grown into a world-class utility with an incredible story.

Halifax Water is a municipally-owned utility that operates on a cost of service basis.

Our Purpose

 Our purpose is to supply and safeguard sustainable, high-quality water services.

Our Vision

Halifax Water's guiding principles are:

  • Provide customers with high-quality water, wastewater, and stormwater services
  • Place the highest value on public health, customer service, fiscal responsibility, workplace safety and security, asset management, regulatory compliance, and stewardship of the environment
  • Fully engage employees through teamwork, innovation, and professional development
Our Values

Relationships - We nurture relationships with our customers, our team members, and the environment. We are engaged in the neighbourhoods we serve, and we support continual learning across our team.

Innovation - We are among the top utilities across the continent, and we are known on the global stage. We always ask, "how can we improve efficiency, sustainability, creativity and the customer experience?"

Accountability - We refuse to cut corners. We check in with our excellence standards regularly and look to one another for support. Safety steers our decision-making. We are driven to make our policies, decisions, and projects as clear as our drinking water.

Protection - Halifax Water protects the health and well-being of our population. We exist to guard natural resources, finding ways to sustain our communities and environment.

Board of Commissioners

The Halifax Water Board of Commissioners includes four members of Halifax Regional Council appointed by Council, three residents of Halifax municipality who are appointed by Council and the Chief Administrative Officer of Halifax municipality or a Halifax municipal employee appointed by the CAO. The Board meets once every quarter, usually the last Thursday of that month.

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Banner Image - Halifax Water Office - 450 Cowie Hill Road.jpg
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Installing a 24inch watermain on Dutch Village Rd in 1945

History of Halifax Water

We exist to provide essential water, wastewater and stormwater services to our customers and to protect our natural environment for the betterment of Halifax municipality. We take this responsibility seriously and are driven to meet or exceed industry best practice.

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Halifax Water Regulations

Regulatory compliance applies to both the public's use of Halifax Water's, wastewater and stormwater systems as well as Halifax Water's operation and maintenance of these systems. This includes contractors, developers and businesses.

Violations of regulatory compliance regulations often result in legal punishment, including federal fines.

Halifax Water Regulations