Halifax Water is a proud steward of the water cycle, providing clean water to customers, and safely conveying it back to the source.
For decades we have been focused on improving our operations so we can continue to manage our region’s water cycle in a financially and environmentally responsible manner. As a result of everyone’s hard work, we have grown into a world-class utility with an incredible story.
Halifax Water is a municipally-owned utility that operates on a cost of service basis.
Our purpose is to supply and safeguard sustainable, high-quality water services.
Halifax Water's guiding principles are:
- Provide customers with high-quality water, wastewater, and stormwater services
- Place the highest value on public health, customer service, fiscal responsibility, workplace safety and security, asset management, regulatory compliance, and stewardship of the environment
- Fully engage employees through teamwork, innovation, and professional development
Relationships - We nurture relationships with our customers, our team members, and the environment. We are engaged in the neighbourhoods we serve, and we support continual learning across our team.
Innovation - We are among the top utilities across the continent, and we are known on the global stage. We always ask, "how can we improve efficiency, sustainability, creativity and the customer experience?"
Accountability - We refuse to cut corners. We check in with our excellence standards regularly and look to one another for support. Safety steers our decision-making. We are driven to make our policies, decisions, and projects as clear as our drinking water.
Protection - Halifax Water protects the health and well-being of our population. We exist to guard natural resources, finding ways to sustain our communities and environment.
Board of Commissioners
The Halifax Water Board of Commissioners includes four members of Halifax Regional Council appointed by Council, three residents of Halifax municipality who are appointed by Council and the Chief Administrative Officer of Halifax municipality or a Halifax municipal employee appointed by the CAO. The Board meets once every quarter, usually the last Thursday of that month.
History of Halifax Water
We exist to provide essential water, wastewater and stormwater services to our customers and to protect our natural environment for the betterment of Halifax municipality. We take this responsibility seriously and are driven to meet or exceed industry best practice.
Publications & Reports
Halifax Water is required to establish uniform and consistent reporting and accounting policies and procedures, as are all regulated water utilities in Nova Scotia, as prescribed by the Nova Scotia Utility and Review Board. All of Halifax Water publications and reports will open as a PDF document.