24-Hour Emergency Service
Call 902-420-9287 for water, sewer, and flooding emergencies.
- Hours of Operation: Monday to Friday from 8:00 AM to 6:00 PM
- Email: firstname.lastname@example.org
(please allow up to three business days for a reply)
As a regulated public utility, Halifax Water must conduct business in accordance with our Rules & Regulations [PDF] as approved by the Nova Scotia Utility and Review Board. These can be used to help you determine if we have applied an approved practice.
Halifax Water will respond to concerns and complaints about:
- Metering and meter reading
- Application of standard charges
- Misuse of water resources, sanitary, or stormwater systems
- Halifax Water staff or service delivery
FORMAL COMPLAINTS CAN BE SENT TO:
- Halifax Water
P.O. Box 8388, RPO CSC
If you are not happy with Halifax Water's response, you may make an appeal to the Dispute Resolution Officer (DRO).
The Dispute Resolution Officer is an independent officer (not an employee of Halifax Water or the Nova Scotia Utility and Review Board) who manages regulation based on customer issues.
Appeals must include:
- Halifax Water service request number
- Contact information
- Summary of your complaint
- Details on how Halifax Water offered to resolve your complaint
- Description of the outcome you believe would be fair
APPEALS CAN BE SENT TO THE DISPUTE RESOLUTION OFFICER:
- P.O. Box 51030