Check out our Notices & News page for Halifax Water PSAs.
Potential Mail Disruption
You may be aware that there is the potential for labour disruption at Canada Post. If this occurs, there could be delays in receiving your mail, including your Halifax Water bill.
To avoid the risk of delays in receiving your bill and late payments, we recommend that you register for our Customer Connect Portal. This provides 24/7 secure access to your bills and account information.
Visit Customer Connect to sign up for paperless billing. All you will need is information from your most recent bill.
Don’t have your most recent bill?
Send us an email at customercare@halifaxwater.ca with the subject line: I want to sign up for Customer Connect.
Halifax Water Files General Rate Application
Pending approval, the average water, wastewater and stormwater residential customer would see a yearly increase of approximately $148 in 2025/26 and an additional $187 in 2026/27.
Halifax Water has submitted a General Rate Application (GRA) to the Nova Scotia Regulatory and Appeals Board (NSRAB). As part of the application, the municipally owned utility is seeking approval for a 16.2 per cent increase in average residential bills in 2025/26 and a 17.6 per cent increase in 2026/27.