When you create a Halifax Water account, that account is tied to the water meter that is installed at that property. When you move, the account you created does not move with you. You must create a new account and cancel the old one.
Setting up an account, and alternatively, cancelling an account, with Halifax Water is easy. Simply fill out one of our online forms:
There is a $25 account creation fee, which is charged on your first Halifax Water invoice.
To ensure prompt processing, inform Halifax Water at least five business days in advance of your move.
You will need to set up an account or cancel an account if:
- You just moved to Halifax
- You bought a new house
- You are moving from one location to another in the Municipality
If your water service has been turned off you must call the Halifax Water Customer Care Centre at 902-420-9287 to make arrangements to have it turned back on.
In order for Halifax Water to restore your water service, a person of 19 years or older must be present in the home at the time.
You will be notified when a deposit for water, wastewater, and/or stormwater services is required. Deposits must be paid upon the due date provided by Halifax Water.
When a deposit may be waived
A deposit may not be required if you meet one of the following criteria:
- You own the property to be serviced.
- You have a Halifax Water account that is not overdue, and you have made timely payments for at least 12 consecutive months.
- You have never held a Halifax Water account and can provide supporting documentation from another service provider that meets the requirements below.
Supporting documentation
You may submit a letter of reference, one year of bill copies, or an account summary. The documentation must be in your name and confirm at least 12 consecutive months of good standing with that provider.
Your account with that provider must also have been active at some point during the 12 months immediately before your Halifax Water service start date.
The full year of good standing does not need to fall within that 12-month window.
Examples of other service providers include:
- Phone, cable, and internet providers
- Other water, power, or hydro utility providers
- Insurance
Returning your deposit
If you cancel your Halifax Water account and have paid a deposit, the deposit plus interest will be credited to your account. Interest is calculated using the current simple interest rate paid by Halifax Water’s chartered bank.
Deposits required after service begins
Even if a deposit is not required when you apply for service, you may be asked to pay one later if your account becomes overdue or your Halifax Water payment history becomes unsatisfactory.
For more information about billing, see Section 10 of the Halifax Water Regulations Halifax Water Regulations. If you have questions about which supporting documents to provide, please contact our Customer Care Centre at 902-420-9287.
