As a precaution, Halifax Water would like to remind customers that freezing temperatures can cause issues with internal plumbing and the privately owned section of the water service lateral, which can result in a loss of water service.
To help avoid this, during periods of extremely cold temperatures, it is recommended that customers ensure there is a safe heat source in the area where your water service lateral enters your home - usually in a basement or utility closet near your water meter.
What to do if you lose water service during extreme cold:
- Check the Halifax Water website (halifaxwater.ca/notices) to see if there is a known water service outage in your area.
- If you are not impacted by a known water service outage, please contact our 24/7 emergency line at 902-420-9287.
- If there is not a known water service outage in your area, we recommend that you close the water shut-off valve controlling water flow inside your home. This can help minimize flooding from frozen, cracked, or split plumbing during caused by freezing temperatures.
Where is the water shut-off valve?
As illustrated in the picture below, the valve can usually be found at the point the water line enters your home, between the entry point and the water meter. If your shut-off valve doesn’t work, please contact Halifax Water at 902-420-9287.