As a core member of the Enterprise & Business Applications workgroup, the Application Coordinator – ERP is responsible for the oversight and optimization, coordinating the planning, implementation, maintenance, and support of our ERP Applications. The Application Coordinator - ERP works closely with project managers, business analysts, technical architects, and the development teams to ensure that the applications meet the client's requirements and expectations. The ERP Coordinator works with the IT project teams and the business SMEs, to develop service level agreements with the business and vendors that ensure applications are supported to the satisfaction of those providing and receiving the support.
- Organize, co-ordinate and supervise the day-to-day work of Application staff involved in systems administration, application development, application support and data management.
- Participate in a variety of management activities with staff including hiring, performance management, professional development, discipline, business plan development, setting priorities and objectives, budgeting, and labour relations.
- Collaborates with Information & Technology Services (I&T) staff and departmental users to identify system requirements and improvements.
- Analyze application configurations from IT project teams and build a repository of documents for basic understanding of the ERP Applications.
- Responsible for the regular maintenance and configuration of applications, including application support for various user interfaces, operating systems, technical devices, platforms including desktop, web, and mobile.
- Evaluates current state of our ERP Applications and provides input to the Strategic Plans for upgrades and/or user modifications.
- Responsible for coordinating, and possibly project manage, standard application upgrades. Upgrades are a shared responsibility between the Application workgroup and the responsible business units.
- Works closely with I&T Operations and I&T Technical Project Teams to ensure a smooth roll-out of new functionality and solutions.
- Coordinates with Project teams and/or vendors on remediation of bugs or issues.
- Participates in Architecture Review Board (ARB) meetings and collaborates with the Cybersecurity and Enterprise Architecture Teams to ensure that the App development, configuration, upgrades, and deployments are aligned with and follow the Cybersecurity and Enterprise Architecture standards and best practices.
- Ensure the development and maintenance of procedures which automate the updating of the enterprise & businesses databases, where applicable.
- Collaborates with the Cybersecurity Team and the Enterprise Architecture team to ensure that all activities for the administration of the application environments including access, security, backups, system development, documentation, performance monitoring, testing and database administration follow the standards and protocols that HW has in place.
- Develop standard procedures and methodologies that follow Cybersecurity and Enterprise Architecture policies and protocols for application development and database development.
- Responsible for the support and direct involvement in software projects as directed by Manager Enterprise & Business Applications.
- Ensure completion of Transition to Operations in conjunction with the project team, I&T Operations, and the operational business unit.
- Ensure the development of application documentation, including technical documentation and user guides for all supported applications is concise and meets the needs of the team to support the application.
- Liaise with I&T staff, other agencies such as HALIFAX (Halifax Regional Municipality), and third-party vendors on corporate issues such as application and/or database performance, security, and distribution.
Reports To: Manager, Enterprise & Business Applications
Supervises: Application Technical staff including ERP Business Analysts, Process Documents Specialists and Application Administrators
Minimum Qualifications
Education:
- Computer Science/Information Technology degree or related discipline, equivalent combinations of education and experience may be considered.
Experience:
- Minimum of five years related experience working with an ERP Application, specifically in Application support and data management, data analysis and enterprise application coordination in a corporate, multi-site technology-based environment; including 2 years in a coordinating applications or staff supervision role.
- Experience in managing a team of resources.
- Experience in administering and/or developing web, mobile, or desktop applications using various frameworks and technologies.
- Working knowledge of common enterprise infrastructure systems, including operating systems, database systems and management tools.
- Experience with software design, principles, patterns, and implementing best practices.
Certificates / Licenses / Registrations:
- ITIL Certification (if not already in place, must be obtained within 1 year of hire into the position).
- Project Management Certification is considered an asset.
- Training in relational databases is considered an asset.
- Must have a valid NS driver’s license and be willing to use their own vehicle in accordance with the Mileage Policy.
- Must be willing to undertake and maintain the following safety training:
- First Aid.
- WHMIS.
- Additional safety training as identified based on legislative and operational requirements.
- Strong administrative, organizational, written, and oral communication skills, with the ability to handle confidential materials in a professional manner.
- Strong time management skills and have the ability to set day-to-day priorities.
- Strong analytical skills with emphasis on spatial analysis, data reporting and map production.
- Understanding one or more programming languages, such as Java, C#, Python, or Ruby.
- Skills in project coordination, system design and database management.
- Change Management (Prosci) experience is considered an asset.
- Experience in using agile methodologies, such as Scrum or Kanban is an asset.
- Experience in a leadership position successfully leading the implementation of solutions including familiarity with an enterprise server environment.
- Ability to interpret complicated problems/solutions and explain them in non-technical terms.
- Knowledge of data management and database principles.
- Familiarity with SharePoint and OneDrive
- Familiarity with Azure environments
- Ability to establish and maintain effective working relationships.
- Ability to occasionally work outside regular business hours.
The salary range for this non-union position is $85,431 to $106,789 annually.
Completed cover letters and application forms [PDF] or resumes, stating Competition #HW25-72E must be received by12:00 p.m., May 9, 2025. Please forward to:
- Halifax Water
HR Department
P.O. Box 8388, RPO CSC
Halifax, NS
B3K 5M1
Fax
-
902-490-6934
Please note: Only applicants invited for an interview will be contacted.
Conditional Items Required for Employment:
- Satisfactory background check
- Satisfactory pre-employment testing
Halifax Water is an equal opportunity employer.
Halifax Water’s goal is to be a diverse workforce that is representative of the community we serve, at all job levels. Halifax Water believes a diverse workforce positively contributes to its success, and the success of our community. We encourage applications from qualified African Nova Scotians, LGBTQ+ community, racially visible persons, women in non-traditional positions, persons with disabilities and Indigenous persons. Halifax Water encourages applicants to self-identify in the cover letter.