The IS Support Technician III is responsible for the provision of effective day-to-day operation; maintenance and support of the Commission’s technical hardware, software, and communication systems ensuring systems are fully functional and meet the needs and requirements of the Commission.
- Ensure that the Commission’s technology is available and a positive factor in the day-to- day routine of staff by the installation, support and maintenance coordination of network services and associated systems.
- Provide network support (hardware and software) including repair/upgrades, configuration, installation, and updates to servers and communication equipment.
- Enable the effective use of technology by providing technical expertise and support when situations arise to ensure users receive prompt, quality solutions to technical issues.
- Provide technical day-to-day support to users and IS Technicians Level 1 and 2 (hardware and software) including repair/upgrades, new PC hardware configuration, and installation; software configuration, installation, updates.
- Ensure there is an appropriate storage and backup strategy in place to protect and minimize the risk to the Commission’s data.
- Maintains above average knowledge of technical trends and breakthroughs by fostering effective relationships with the technical vendor community and technical staff of HRM and related organizations.
- Ensures remote sites are serviced by the appropriate communications through proper communications and cabling planning, installation, and maintenance.
- Maintain inventory control over all computer hardware and software for the purposes of insurance, copyright, and asset management as well as software and hardware upgrades, maintenance, and support.
- Performs such other related duties as may be assigned.
- Reports to: IS Technical Coordinator
- Supervises: n/a
Minimum Qualifications
Education:
- Grade 12 plus a Post-Secondary diploma in Computer Science/Information Technology.
Experience:
- Five years of related experience.
- Must have reached the level of IS Support Technician II.
- Must have hands on experience with the following computer hardware/software:
- Multiple Operating System environments
- Multiple server environments and communication equipment.
- Network security and firewalls
- Web Service environments and products
- Virtualization environments
- Data Communications Protocols
- Connection to user applications and systems (GIS, and SCADA would be an asset)
Certificates / Licenses / Registrations:
- Certification in one of the following (or equivalent):
- Certified Network Administrator (i.e. CCNA, CCENT)
- Certified Server Directory Configuration (i.e. MCTS - Active Directory Configuration)
- Certified Server Applications Infrastructure Configuration (i.e. MCTS - Server 2008 Applications Infrastructure Configuration)
- Must have a valid NS driver’s license and be willing to use their own vehicle in accordance with the Mileage Policy.
- Must be willing to undertake and maintain the following safety training:
- First Aid
- Globally Harmonized System (GHS) (Formerly WHMIS)
- Additional safety training as identified based on legislative and operational requirements
Other Knowledge, Skills & Abilities:
- Good verbal/written communication skills
- Excellent analytical and troubleshooting skills
- Ability to understand blueprints and schematic diagrams in troubleshooting equipment.
- Proficient knowledge of electronics
- Ability to analyze client requirements, research, evaluate, and test hardware/software.
- Good time management and organizational skills.
- Demonstrated ability to work independently as well as in a team environment.
Hours of Work: As per Collective Agreement
Wage Rate: As per Collective Agreement
This is a CUPE Local 1431 Unionized position.
Send completed cover letters and application forms [PDF] or resumes quoting Competition #HW25-65E in the subject line (required) must be received by 4:30 PM on May 1, 2025. Please forward to:
- Halifax Water
HR Department
P.O. Box 8388, RPO CSC
Halifax, NS
B3K 5M1
Fax
-
902-490-6934
Please note: Only applicants invited for an interview will be contacted.
Conditional Items Required for Employment:
- Satisfactory background check
- Satisfactory pre-employment testing
Halifax Water is an equal opportunity employer.
Halifax Water’s goal is to be a diverse workforce that is representative of the community we serve, at all job levels. Halifax Water believes a diverse workforce positively contributes to its success, and the success of our community. We encourage applications from qualified African Nova Scotians, LGBTQ+ community, racially visible persons, women in non-traditional positions, persons with disabilities and Indigenous persons. Halifax Water encourages applicants to self-identify in the cover letter.
Halifax Water is an equal opportunity employer