The IS Support Technician II role is to support and maintain the HRWC network and computer systems. This includes resolving escalated end user requests, installing, diagnosing, repairing, maintaining and upgrading hardware and software while ensuring optimal workstation and network performance. Perform and provide support duties of IS Support Technician I as required due to workload or escalation.
Strategy & Planning
- Evaluate documented resolutions and analyze trends for ways to prevent future problems.
- Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC and Network performance.
- Document instances of hardware failure, repair, installation and removal.
- Assist in developing long-term strategies and capacity planning for meeting future network and computer hardware needs.
- Support development and implementation of new computer projects and new hardware installations.
- Alert management to emerging trends in incidents (IS Support Technician II)
Acquisition & Deployment
- Assist in software releases, software roll-outs and communication to the end users.
- Conduct research on computer products in support of PC procurement and development efforts. Evaluate and recommend hardware products for purchase.
- Write technical specifications for purchase of PCs, networking hardware and related products.
- Recommend, schedule, and perform PC hardware and peripheral equipment improvements, upgrades and repairs.
Operational Management:
- Provide support to assist IS Support Technician I when required.
- Escalate problems to IS Technician III when required.
- Apply diagnostic utilities to aid in troubleshooting.
- Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups and configuring systems and applications.
- Perform preventative maintenance, including checking and cleaning of hardware.
- Test fixes to ensure problem has been adequately resolved.
- Perform post-resolution follow ups with IS Support Technicians l as required.
- Performs such other related duties as may be assigned.
Reports to: IS Helpdesk Supervisor
Supervises: N/A
Minimum Qualifications
Education: Grade 12 plus a Post Secondary diploma in Computer Science/Information Technology.
Experience: Two years of related experience.
Hands on experience with the following:
- Office automation products (Microsoft Suite – Word, Excel, Access, Outlook).
- Experience with Microsoft Windows desktop and server operating systems.
- Data Communication Protocols.
- Familiarity with the fundamental principles of ITIL.
- Client connection to applications, such as GIS and SCADA as asset.
- Autocad and ESRI products experience an asset.
Certificates/Licenses/Registrations (IS Support Technician II):
- Must have access to reliable transportation.
- CompTIA Network+ and/or A+, Plus one of the following:
- Microsoft Certified IT Professional (MCITP).
- Cisco Certified Network Associate (CCNA).
- Equivalent certifications may be considered.
This is a unionized position under CUPE Local 1431, classified in Band 5, with an annual salary of $75,423.79.
Personal Attributes:
- Effective interpersonal skills and relationship-building skills.
- Strong written and oral communication skills.
- Ability to present ideas in user-friendly language.
- Understanding of the organization’s goals and objectives.
- Self-motivated and directed.
- Keen attention to detail.
- Analytical and problem-solving abilities.
- Ability to work in a team-oriented, collaborative environment.
- Strong customer-service orientation.
Applicants who applied previously for this competition do not need to reapply.
Completed cover letters and application forms [PDF] or resumes quoting Competition #HW25-95E in the subject line (required) must be received by 12 noon on June 3, 2025. Please forward to:
- Halifax Water
HR Department
P.O. Box 8388, RPO CSC
Halifax, NS
B3K 5M1
Fax
-
902-490-6934
Please note: Only applicants invited for an interview will be contacted.
Conditional Items Required for Employment:
- Satisfactory background check
- Satisfactory pre-employment testing
Halifax Water is an equal opportunity employer.
Halifax Water believes a diverse workforce positively contributes to its success and therefore encourages applications from qualified African Nova Scotians, racially visible persons, women in non-traditional positions, persons with disabilities and Indigenous persons. Halifax Water encourages applicants to self-identify.