The privacy and security of your personal account information is our top priority for Halifax Water. As we continue to improve access to your Halifax Water Customer Connect account, we are committed to introducing more effective online security mechanisms to help protect your information. As a result, on January 28, Halifax Water will be introducing Two-Factor Authentication (2FA) as part of the login process for the Customer Connect Portal.
What is 2FA?
Two-factor authentication (2FA) is a security method that requires two forms of identification. This typically involves something you know (like your password) and something you have (like a one-time passcode sent to your phone or email).
In essence, 2FA enhances security by ensuring that even if one factor is compromised, unauthorized access is still prevented.
What does this mean for you?
- When you log in, you’ll enter your password as usual.
- Then, you’ll verify your identity using a second step, such as a code sent to your email or mobile device.
How does this help protect online security for your Customer Connect Account?
This extra layer of security helps keep your account safe.
Can I choose how I get my code? Is a mobile/cell phone required?
With every sign in, you will receive a one-time code which will be sent to your preferred email address or contact number that are linked to your customer account.
What you need to do:
No action is required right now. On January 21, you’ll see the new verification step when you log in.
If you have any questions or need assistance, please contact our Customer Care team at customercare@halifaxwater.ca or 902-420-9287.